Here at Dive UP! We take the issue of safeguarding your privacy seriously. Our privacy policy describes what information we collect from our new arrivals, returning guests, and visitors to the Dive UP website and the way in which Dive Up! uses this information to better serve the needs of our guests.


To provide excellent customer service to our guests your personal information is collected to assist us in making your specific reservation and providing the services you request. To ensure we meet your needs while you are diving with us and/or to allow us to contact you in relation to any matters that arise from your trip with us.

Our goal is to provide you with superior customer service.  By keeping certain personal information on file, such as information regarding customer’s history, we can tailor make the best packages depending on your ability, experience and preferences such as equipment, dive sites etc.

Customers also have the ability to confirm prior transactions and reconcile statements or invoices.

To keep our guests informed we may use the personal Information you provide to send you newsletters regarding our offers, events and to advise you of promotions or to inform you of other information that may be of interest to you.


If you do not wish to receive information from Dive UP! You can unsubscribe to our newsletter or send an e-mail with your preferences to: info@dive-up.com.


Your Personal Information may be stored, used under local laws and may be accessed by the courts, law enforcement and national security authorities with or without notice to you.

Dive UP diving Centre store all personal information on a secure server in both hard and digital copies.

Furthermore, we take steps to ensure that only designated individuals have access to this information.

The stored guest profile information may include guest name, address, phone numbers, a copy of the passport information page and e-mail address. The guest profile may also include certain information regarding your service preferences.

In our marketing databases at Dive Up, we maintain data of guest information which can be used for marketing, promotional and research purposes.

Guests will only receive such information if they have provided permission on their registration form, on Dive UP, or in any alternative form.

When you fill out our online contact form you will be asked to provide specific personal information, including your name, email address and contact information, as well as diving certification information and other fields related to your diving interests that helps use to respond with relevant information, rates and packages that align with your booking requirements.

 Your transmittal of your personal information shall confirm your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy. We also may combine information from a number of web visitors in a way that does not identify any specific user, in order to identify user patterns.


This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.


cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.

PHPSESSID: To identify your unique session on the website.


wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.

wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.

wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.

wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.


wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.


If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

 Our system administrators.

Our supporters when they (in order to provide support) need to get the information about the client accounts and access.


We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:


When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.


We use
the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.


If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.



At times it may become necessary or desirable to Dive UP, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.


We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.